About Us

CHRONOWORLD.com
#164 - 3495 Cambie Street
Vancouver, BC  V5Z 4R3
Canada

E-mail : info@chronoworld.com

Tel: +1 (604) 522-7414

*Please note the time difference in business ours, we  respond to all order and correspondece within 12 business hours.
Our time zone is GMT -08:00 Our office hours are 9:30 to 17:30 Monday to Friday.

Payment Terms

We accept following methods of payments :

• Paypal
• Visa
• Master Card
• Wire Transfer (upon special request)
• International Money Order (upon special request)

All customers (including Canadian Customers ) will be billed in U.S. Dollars. If you are using a credit card, your credit card company will convert equivalent U.S. Dollar charges in your currency.

Please note : Since Visa & Mastercard do not protect us, we reserve the right to refuse payment by credit card for first time buyers, or clients in countries where we have experienced past credit card problems. In this case, we can arrange for other methods of payments. We also cannot ship to some countries that have had postal problems and are prohibited by our insurance company.

Canadian customers will be billed in Canadian funds (except VISA and MASTERCARD) after item(s) is converted from U.S. dollars to Canadian dollars at the days mid-day rate. Canadian residents are subject to the 5% GST and B.C. residents are subject to 5% GST + 7% PST.

Shipping

All items are shipped out within 12 business hours of receipt of payment. All packages are insured. We ship our items by airmail. And higher priced items by Expresspost or Purolator Courier. Canadian postal service is highly reliable and shipment usually takes 5-14 days to most countires.

Terms / Policy

Prices : All prices indicated are in US Dollars.

Customs : All buyers are responsible for any duties, taxes and alike that may incur when shipment clears buyer’s country’s custom. Please check with your authorities for any importation tax that might be due on your purchase.

Authenticity : All items will be guaranteed as to their authenticity. We do not sell “Replica” items.

Warranty: Most "New" watches comes with 1 year warranty.  Please check with us if you are uncertain.  All vintage watches comes with 120 days warranty.  Vintage watches are not guranteed against waterdamage or waterproofness even if it was originally intended for diving.  Warranty is effective for normal use, unreasonal use or abuse of the watch is not covered by warranty.

Returns : Items may be returned if found not complying to description within 72 hours of receipt. Item has to be in unused condition as received.
Please let us know by e-mail, telephone call, or fax before returning the item. We will send you instruction on packaging and proper markings. Otherwise we will be charged by customs at our end and therefore we must charge you respectively. Please note that shipping and handling charge are not refundable.
Refund will be arranged within 48 business hours on receipt of the item and after inspection is done.

Privacy: We do not share, sell or exchange your personal information anyway.  Your personal information including your name, address and payment information is used only for the purpose to correspond with you and deliver your mechandise.  We do not keep your payment information after after the transction is completed.

Security:  Our site is fully encrypted by 256-bit SSL and we assure you that the confidential information and transactions cannot be viewed, intercepted or altered.