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CHRONOWORLD.com
1317- A, Gobu
Narita-shi, Chiba
JAPAN 286-0014
E-mail : info@chronoworld.com
Other ways you can reach us:
USA: (917) 675-3274
United Kingdom: (+44) 20 3287 1274
*above address is our mailing address only. Because we actually keep all our watches and accessory on our administration office (no drop shipping or third party shippers, we inspect each and every item that leaves for our customers) to better serve you for additional quality control, we have a separate administration/warehouse facility which will remain disclosed for security purpose and insurance policy.
**Please note the time difference in business hours, we respond to all order and correspondece within 12 business hours.
Our time zone is GMT +09:00 Our office hours are 10:00 to 17:00 Monday to Friday.
We accept following methods of payments :
- Paypal
- Visa, Master Card and Major credit cards thru Paypal.
All customers will be billed in U.S. Dollars. If you are using a credit card, your credit card company will convert equivalent U.S. Dollar charges in your currency at their rate.
Please note : Since Visa & Mastercard do not protect us, we reserve the right to refuse payment by credit card for first time buyers, or clients in countries where we have experienced past credit card problems. In this case, we can arrange for other methods of payments. We also cannot ship to some countries that have had postal problems and are prohibited by our insurance company.
Customers from other countries using credit card will by billed USD equivalent of the total in your currency set by your credit card issuer.
Most items ar shipped out within 8 business hours (1 day), in rare event items are shipped out within 24 business hours (3 business days) of receipt of payment. All packages are insured. We ship our items by standard airmail. And higher priced items by EMS (trackable and insured) from our Japan location listed above.
Any single item with value over $150 will be mandatory shipped by EMS. Most of the other item via regular air mail. Please allow approx. 5 to 14 days to most countires.
We mark the value of the content so that the content will be properly insured for your peace of mind.
If you require special shipping, please contact us prior to purchase, or please leave a comment during checkout. While we cannot comply with all requests, we will do our best to make shopping with Chronoworld.com a pleasant experience.
Terms / Policy
Prices : All prices indicated are in US Dollars.
Customs : All buyers are responsible for any duties, taxes and alike that may incur when shipment clears buyer’s country’s customs. Please check with your authorities for any importation tax that might be due on your purchase. As the custom policy differs from country to country, state to state and are changing all the time, please do not consult us with your country's custom duty, policy.
Authenticity : All items will be guaranteed as to their authenticity. We do not sell “Replica” watches.
Warranty: Most "New" watches comes with 1 year warranty. Please check with us if you are uncertain. All vintage watches comes with 120 days warranty. Vintage watches are not guranteed against waterdamage or waterproofness even if it was originally intended for diving. Warranty is effective for normal use, unreasonable use or abuse of the watch is not covered by warranty.
Returns : Items may be returned if found not complying to description within 72 hours of receipt. Item has to be in unused condition as received. (Exception apply)
We cannot accept returns or exchange for items such as watch bracelets adjusted in length (at our end or customer's end) or once attached to the watch or similar situations when item is considered preowned, unless clear manufacturing defect is detected.
Please let us know by e-mail, telephone call, or fax before returning the item. We will send you instruction on packaging and proper markings. Otherwise we will be charged by customs at our end and therefore we must charge you respectively. Please note that shipping and handling charge are not refundable.
Unless the merchandise is found defective, shipping charges will not be refunded (in case of free shipping for watches US$25 will be reserved for shipping cost, which will not be refunded). Plus 5% restocking fee will be applied and deducted from the refund.
You must e-mail us first and obtain the RAN (return authorization number) and shipping instructions. Return shipment must be insured. You are responsible for the merchandise until it is received by us.
Refund will be arranged within 48 business hours on receipt of the item and after inspection is done.
Privacy: We do not share, sell or exchange your personal information anyway. Your personal information including your name, address and payment information is used only for the purpose to correspond with you and to deliver your purchase. We do not keep your payment information after the transction is completed.
Security: Our site is fully encrypted by 256-bit SSL and we assure you that the confidential information and transactions cannot be viewed, intercepted or altered.
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