FAQ'S

Chronoworld is an online store dedicated to providing a wide range of watch straps and accessories. We offer a variety of categories, including textile straps, rubber straps, stainless steel straps, leather straps, watch tools & accessories, and buckles.

We have a diverse collection of watch straps to suit every style and preference. Our textile straps offer a comfortable and casual look, while our rubber straps provide durability and flexibility. For a sleek and sophisticated appeal, our stainless steel and leather straps are perfect. We also offer a selection of buckles for customization.

Our watch straps are designed to be compatible with most watch brands and models. However, it's essential to check the lug width of your watch before making a purchase. We provide detailed information about the lug width for each strap to ensure compatibility.

Choosing the right watch strap depends on your personal style and the occasion. Consider the material, color, and design that best complements your watch and suits your preference. If you need assistance, our customer support team is available to help guide you in selecting the perfect watch strap.

We strive to process and ship orders as quickly as possible. Shipping times may vary depending on your location and the shipping method chosen at checkout. Once your order is shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to determine if we ship to your location. Please note that additional customs duties or taxes may apply, and the customer is responsible for any associated fees.

Our Tokyo headquarters is open to the public by appointment only. If you have any questions about our products and are located outside of Japan, please let us know and we’ll do our best to answer them. To book an appointment or discuss questions with our team online, please reach out to us via Contact Us.

At Chronoworld we accept the following credit cards as a convenient means of online payment: American Express, Master Card, Visa, and PayPal. We also offer Affirm payment plan options for most products. 

In order to ensure that your shopping experience is simple and secure, order and payment transactions online are processed using a secure server. Please note that the individual who submits the order must be the cardholder whose name appears on the credit card. 

Should you need to change or cancel your order, please contact us as soon as possible; we will make every effort to accommodate your request. Please note that we cannot guarantee your order will be adjusted once it has been submitted. 

Processed orders may not be cancelled or modified. For more information, please view our Return Policy. 

Our customer support team is ready to assist you. You can reach us through the Contact Us page on our website. We strive to respond to inquiries promptly and provide helpful solutions to any questions or concerns you may have.